Effective Date: 20th February, 2025
Once an order has been placed and processed, it is shipped via our in-house delivery partners or third-party logistic providers. Orders are prepared and dispatched as soon as possible to ensure quick delivery.
All orders are tentatively delivered within 30 minutes after being dispatched. However, unforeseen circumstances such as weather conditions, traffic, or operational challenges may impact the delivery times. We strive to minimize any delays and ensure that your order reaches you as soon as possible.
Once your order is dispatched, you will receive an SMS notification with a tracking link. You can use this link to monitor the progress of your delivery and contact the delivery agent if necessary.
Currently, we offer delivery services within the IIT Kharagpur campus and nearby locations. If your location is not covered, you will be notified at the time of checkout.
Delivery charges may vary depending on your location and the total order value. Any applicable delivery fees will be displayed at checkout before order confirmation.
If you experience any issues with your order, such as delays, missing items, or incorrect deliveries, please contact our support team immediately for assistance.
For any queries regarding shipping and delivery, reach out to us: